Here is an excerpt:
The suit, filed by the office of City Attorney Dennis Herrera late last month in San Francisco Superior Court, alleges that National Arbitration Forum, one of the nation's biggest dispute resolution companies, is biased in favor of debt collectors. It says the forum "is actually in the business of operating an arbitration mill, churning out arbitration awards in favor of debt collectors and against California consumers."
Herrera's office is asking the court to prohibit unfair business practices in arbitrations and to make defendants pay court costs and undetermined civil penalties.

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